As a Vtec Solutions client you will have a FLEETiQ plan. These plans are the agreed service level of your engagement with Vtec Solutions:
A traditional telematics engagement where you are left to run your own account and contact Vtec as and when help is required. You will also be supported by an Internal Account Manager. The technology at this level is generally entry level and training on the system is swift and easy to pick up.
You will have an Account Manager assigned to make sure you get best value from telematics. This will be a visit, or virtual visit, at least once a quarter to work on achieving a return on investment. Your technology will be generally more rich generally using fuel and tachograph data.
You will benefit from a comprehensive support and processes relationship. Vtec Solutions will provide you with consultancy and active support. As well as quarterly visits we also supply monthly Board Packs to highlight areas that are performing well and areas for improvement. It is very likely that you will improve your insurance profile and lower premiums as a consequence.
|WEBFLEET||Supply of WEBFLEET Telematics hardware and services||Everything in Essentials plus||Everything in Pro plus full consultancy support|
|Resources||Self-paced learning resources to introduce all key aspects of the WEBFLEET platform and FLEETiQ processes||FLEETiQ documentation including driver handbook and driving licence declaration||Monthly or Quarterly Basecamp review of fleet performance and plans|
|Support||Technical support – maximum response time of 1 working day||Technical support – maximum response time of 4 hours||Technical support – maximum response time of 4 hours|
|Onboarding||Sustained communication and shared best practice including specific recommendations about relevant WEBFLEET solution partner integrations||Preparation of WEBFLEET and tools to self-monitor fleet performance improvements||All resources required to enable clients to lead Driver Toolbox Talks and Fleet Focus Team meetings|
|Account Management||Industry leading client service and account management||Quarterly coaching of fleet leadership team to develop fleet performance improvement roadmap||Sustained coaching of fleet leadership team to develop fleet performance improvement roadmap|
|Resources||Access to Resource Centre||Pre-populated Basecamp template for online fleet performance collaboration||Bespoke Basecamp structure and active engagement in sustained online fleet performance collaboration|
|Risk Management||Template for fleet performance risk register||Active quarterly review of fleet performance risk register|
|Performance Review||Quarterly review of fleet performance outcomes||Quarterly meetings to review fleet performance outcomes|